Terms of Service

Effective Date: June 5, 2026  |  Last Updated: June 5, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), the owner and operator of the website located at cafe-chopt.rest (the "Website") and all associated food services offered therein.

By accessing, browsing, or using the Website, placing an order, creating an account, or otherwise interacting with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use our services.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, references to "you" or "your" shall refer to such entity.

You must be at least 18 years of age to use our services, or at least 13 years of age with verifiable parental consent. By using our Website, you represent that you meet these age requirements. We reserve the right to verify your age and terminate access to users who do not meet these requirements.

2. Description of Services

Chopt is a food service business operating in the United States, providing customers with access to food ordering, menu browsing, nutritional information, reservation services, catering inquiries, and related hospitality offerings through our Website at cafe-chopt.rest.

Our services include, but are not limited to:

• Online Food Ordering: Customers may browse our menu and place orders for pickup, delivery, or dine-in through our Website or affiliated third-party platforms.
• Menu Information: We provide detailed menu descriptions, pricing, allergen information, and nutritional content to help customers make informed choices.
• Catering Services: We offer catering packages for corporate events, private gatherings, and special occasions, subject to availability and separate agreements.
• Loyalty and Rewards Programs: Where available, registered users may participate in loyalty programs that offer rewards, discounts, and exclusive promotions.
• Customer Account Management: Users may create and manage personal accounts to track orders, save preferences, and manage payment methods.
• Customer Support: We provide assistance to customers via email, phone, or other communication channels identified on the Website.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict your access to parts or all of our services without notice or liability.

All menu items are subject to availability. We make no guarantee that any particular menu item will be available at all times. Seasonal items, limited-time offerings, and availability may vary by location and date.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when registering for an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use our Website and services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.
• Pay all charges associated with your orders and any applicable taxes and fees.
• Treat our staff, representatives, and other customers with respect and courtesy.
• Review all allergen and nutritional information prior to placing orders, especially if you have dietary restrictions or food allergies.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose.
• Placing orders with no intention of completing payment or picking up food.
• Using false identity information or impersonating any person or entity.
• Attempting to gain unauthorized access to any part of the Website, server, or database connected to the Website.
• Introducing viruses, malware, ransomware, or any other malicious code into our systems.
• Scraping, crawling, or using automated tools to extract data from our Website without our prior written consent.
• Engaging in conduct that restricts or inhibits any other user's ability to use or enjoy the Website.
• Posting or transmitting any content that is defamatory, obscene, offensive, harassing, or otherwise objectionable.
• Circumventing, disabling, or otherwise interfering with security-related features of the Website.
• Using the Website to send unsolicited communications (spam) to other users or third parties.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website without express written permission from us.
• Attempting to reverse engineer, decompile, or disassemble any software or systems underlying our Website.
• Collecting or harvesting personally identifiable information from our Website.
• Violating the intellectual property rights of Chopt or any third party.

Violation of any of these prohibited activities may result in immediate termination of your account and access to our services, and we reserve the right to report such violations to appropriate law enforcement authorities.

4. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all text, graphics, photographs, logos, trademarks, service marks, trade names, menu designs, recipes concepts, audio and video clips, digital downloads, data compilations, and software — are the exclusive property of Chopt and are protected under the intellectual property laws of the United States, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable common law rights.

All rights not expressly granted in these Terms are reserved by Chopt. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with purchasing food and related services from us.

You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Website without our prior written consent.
• Use our trademarks, logos, or brand elements in any way that might cause confusion or suggest association with Chopt without express written authorization.
• Remove or alter any copyright, trademark, or other proprietary notices from materials available on our Website.

If you believe that any content on the Website infringes upon your copyright or other intellectual property rights, please contact us at [email protected] with details of the alleged infringement. We will respond to valid notices consistent with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. Prices may change at any time without notice, but changes will not affect orders that have already been confirmed and paid.

5.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

5.3 Order Confirmation

An order is not considered confirmed until you receive an order confirmation email or notification. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases involving pricing errors, suspected fraud, or unavailability of items.

5.4 Refunds and Cancellations

Refund and cancellation policies vary based on the type of order. For online orders, cancellations must be made within the timeframe specified at checkout. We reserve the right to assess cancellation fees for late cancellations, particularly for catering orders. Refunds for quality issues must be reported to us at [email protected] within 24 hours of order delivery or pickup. All refund decisions are made at our sole discretion.

5.5 Promotional Codes and Discounts

Promotional codes and discounts are subject to their own terms and conditions and may not be combined with other offers unless explicitly stated. We reserve the right to modify or terminate promotional programs at any time.

6. Food Safety, Allergens, and Dietary Information

While we make every effort to provide accurate allergen and nutritional information, our food is prepared in kitchens that may handle common allergens including peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free from allergens.

If you have severe food allergies or specific dietary requirements, we strongly encourage you to contact us directly at [email protected] before placing your order. You assume full responsibility for your food choices, and Chopt shall not be held liable for any allergic reactions or adverse health effects arising from consumption of our food products.

7. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, or services, including delivery platforms, payment processors, and social media platforms. These third-party sites are governed by their own terms and privacy policies, and we do not endorse, control, or assume any responsibility for their content, products, or services.

Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties. We encourage you to review the terms and privacy policies of any third-party services you access through our Website.

We may use third-party service providers to process payments, fulfill orders, or perform other business functions. These providers are bound by confidentiality obligations and are permitted to use your information only as necessary to provide services on our behalf.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT ANY DEFECTS IN THE WEBSITE WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES.
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR PERSONAL INFORMATION.
• DAMAGES ARISING FROM ERRORS, OMISSIONS, INTERRUPTIONS, OR DEFECTS IN THE WEBSITE OR SERVICES.

IN NO EVENT SHALL CHOPT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100.00 USD), OR (B) THE TOTAL AMOUNT YOU PAID TO CHOPT IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations of liability in this Section apply regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise, and even if Chopt has been advised of the possibility of such damages.

Some states, including New Jersey and Massachusetts, do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by applicable state law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or services, including any data or content you transmit or receive.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Your violation of any applicable federal, state, or local law or regulation.
• Any content or information you submit, post, or transmit through the Website.
• Your fraud, willful misconduct, or gross negligence.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.

11. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to these Terms or your use of our Website and services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt is registered and operates, without regard to its conflict of law provisions.

To the extent not subject to mandatory arbitration as set forth in Section 12 below, you irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts located in the United States for the resolution of any disputes not subject to arbitration. You waive any objection to the laying of venue of any such proceeding in such courts and waive any objection that such courts are an inconvenient forum.

These Terms are subject to applicable federal laws including, but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) for consumer protection matters.
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.).
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030 et seq.).
• The Digital Millennium Copyright Act (17 U.S.C. § 512 et seq.).
• The California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) for California residents, where applicable.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to contact us at [email protected] and provide a written description of the dispute, your proposed resolution, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to reach a resolution within that period, either party may proceed with formal dispute resolution as described below.

12.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS, OUR WEBSITE, OR OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

The arbitration shall be conducted by a single arbitrator and may be conducted via telephone, online, or based solely on written submissions as agreed upon by the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

12.3 Class Action Waiver

YOU AND CHOPT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. No arbitration or proceeding can be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration, and claims for intellectual property infringement may be brought in court.

13. User Accounts

To access certain features of our Website, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information, and to update such information to keep it accurate and complete.

You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, used fraudulently, or used in violation of these Terms.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, available on our Website. By using our services, you consent to the collection and use of your personal information as described therein.

For residents of California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), providing rights including the right to know, right to delete, right to opt-out of sale, right to correct inaccurate personal information, and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please contact us at [email protected].

15. Term and Termination

15.1 Term

These Terms shall remain in full force and effect while you use our Website and services. Your right to use our services continues until terminated as set forth herein.

15.2 Termination by You

You may terminate your account and cease using our services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations you incurred prior to termination, including outstanding payments.

15.3 Termination by Us

We may, in our sole discretion, suspend or terminate your access to our Website and services at any time, with or without notice, for any reason, including but not limited to:

• Your violation of any provision of these Terms.
• Fraudulent, abusive, or illegal activity.
• Requests by law enforcement or other government agencies.
• Extended periods of inactivity.
• Discontinuation of our services or any part thereof.

15.4 Effect of Termination

Upon termination, your right to use the Website and services immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, limitations of liability, dispute resolution, and the miscellaneous provisions in this Agreement.

16. Changes to Terms of Service

We reserve the right to modify or replace these Terms of Service at any time in our sole discretion. When we make material changes, we will provide notice by:

• Posting the updated Terms on our Website with a new effective date.
• Sending an email notification to registered users at the email address associated with their account.
• Displaying a prominent notice on our Website.

Your continued use of the Website or services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our Website and services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed about any updates. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.

17. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable for any reason by a court of competent jurisdiction or an arbitrator, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be deemed deleted. The remaining provisions of these Terms shall continue in full force and effect and shall be construed to best accomplish the objectives and intent of the original Terms.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Chopt with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by a duly authorized representative of Chopt. A waiver by us of any breach or default shall not constitute a waiver of any subsequent breach or default.

19. Force Majeure

Chopt shall not be liable for any failure or delay in performance under these Terms arising out of or related to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions or restrictions, strikes, power outages, internet failures, or supply chain disruptions. In such events, we will make reasonable efforts to resume normal operations as quickly as practicable.

20. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign or transfer our rights and obligations under these Terms to any affiliate, subsidiary, or successor in connection with a merger, acquisition, or sale of assets, without restriction and without notice to you.

21. Notices

Any notices or other communications required or permitted under these Terms shall be in writing and may be delivered by email, first-class mail, or overnight courier. Notices to Chopt shall be sent to the contact information provided in Section 22. Notices to you shall be sent to the email address or postal address you provided during account registration. Notices shall be deemed effective upon receipt, or if by email, upon confirmation of delivery.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to your use of our services, please reach out to us using the information below:

We are committed to addressing your concerns and will make every effort to respond to your inquiries in a timely manner, typically within five (5) business days.